SLA

Service Level Agreement

Uptime commitments, incident response times, and scheduled maintenance policies for every FORG plan tier. Effective from FORG v3 launch.

Last updated: June 2026 · Trust & Compliance

Uptime commitments

Uptime is measured monthly across Rule Engine, License Worker, and dashboard availability. Downtime is defined as two or more consecutive failed health checks over a 30-second interval.

PlanMonthly uptimeAllowed downtimeIncident ackMaintenance notice
Solo$19/moBest effortNo commitmentNext business day24 hours
Professional$39/moBest effortNo commitmentNext business day24 hours
Team$199/mo99.0%7.3 hrs downtime/month4 business hours48 hours
Business$599/mo99.9%44 min downtime/month1 business hour48 hours
EnterpriseCustomCustomMinimum 99.9%30 minutes72 hours

Incident severity definitions

All incidents are classified at detection time. Response time targets apply to Business and Enterprise plans. Solo and Professional customers receive best-effort responses.

P0 — Critical

Complete service unavailability or data loss

Acknowledge
15 minutes
Status updates
Every 30 minutes
Resolution target
4 hours target
P1 — High

Significant degradation affecting most users

Acknowledge
30 minutes
Status updates
Every 60 minutes
Resolution target
8 hours target
P2 — Medium

Partial degradation, workaround available

Acknowledge
2 hours
Status updates
Every 4 hours
Resolution target
24 hours target
P3 — Low

Minor issues, minimal user impact

Acknowledge
Next business day
Status updates
Daily
Resolution target
72 hours target

SLA exclusions

The following are not counted against your monthly uptime calculation:

  • Scheduled maintenance announced ≥48 hours in advance
  • Cloudflare-wide infrastructure incidents
  • Supabase-wide infrastructure incidents
  • Force majeure events beyond our control
  • Outages caused by customer-side misconfiguration
  • Beta features explicitly labeled as preview or experimental

SLA credits

If FORG fails to meet the monthly uptime commitment for your plan tier, you are eligible for a service credit applied to your next billing cycle:

  • 99.9% – 99.5% achieved: 10% credit of monthly fee
  • 99.5% – 99.0% achieved: 25% credit of monthly fee
  • Below 99.0%: 50% credit of monthly fee

To claim a credit, contact hello@forg.pro within 30 days of the incident. Credits are non-transferable and cannot be converted to cash. Maximum credit per month is 50% of your monthly fee.

Real-time status

Check live uptime, incident history, and scheduled maintenance at status.forg.pro

View status pageTrust & Compliance